Contact
Email is the public support route for this beta.
alcove@gradientslabs.comBefore you write
It helps to include what happened, what you expected, the Alcove app version and build, and your iOS version.
Please do not send saved URLs, article titles, Library contents, screenshots, logs, tokens, account details, or other personal diagnostics.
What happens to support email
If you email us, Gradients Labs receives your sender address, message, standard email delivery information, and any version, build, iOS version, or other information you choose to include. We use it to respond to and troubleshoot your request. Your email provider and ours carry and store the message under their own terms.
There is no fixed support-email retention period for this beta. You can ask us to delete a support conversation at alcove@gradientslabs.com. Copies controlled by your email provider, or retained where required for security or legal reasons, may remain.
Your Library and reading activity
The current beta keeps your Library and reading activity on your iPhone. Alcove does not upload them and cannot inspect them through this support route.
Saved web pages
Alcove fetches saved web pages directly from their original websites. Availability and page content can depend on those websites and their own policies.
Backups and exports
Backups and exports stay under your control. You choose when to create them and where to share or save them; Alcove does not upload them.
Deleting items
For one item, choose Delete from Library in that item’s menu. For several items, choose Select Items, select the items, then use the Delete action showing the selected count.
Deleting items also removes those items’ downloads and local reading history from this iPhone.